Timex | Blink Watch - Support



IMPROVING CONNECTIVITY

Why is my band and phone not connected?

What do I do to ensure that my Phone and band stay connected?

You can ensure that your Phone and band are seamlessly connected:

  • Bluetooth should be enabled on your phone

    For your phone and band to be connected, it is necessary that Bluetooth is on in your phone.

  • GPS/Location services and Location permission should be enabled

    Please ensure that your Location/GPS is enabled on the phone. Also, please check if Location Permission is enabled on the your phone Settings-->Apps-->Timex | Blink--->Permission-->Location

  • If your Band is connected to another device

    If your Band is connected to some other device, please disconnect the two and then pair it with the device you intend to use with the band.

  • It is important for the app to be functional in the background. At any point for uninterrupted connectivity between phone app and the band, please ensure you do not kill the app, irrespective of being an Android or an iOS user
    • When using an Android device

      It is recommended to not kill or shut the background app in the phone to ensure uninterrupted connectivity between your Phone and Watch

    • When using an iOS device

      It is recommended to not kill or shut the background app in the phone to ensure uninterrupted connectivity between your Phone and Watch

    • Android Phones with Custom OS

      Phones running on custom OS (for e.g., Xiaomi, Lenovo, Oppo, Vivo, Micromax), have an option which when enabled, restricts the background activity of the app when in low power mode. To allow Timex | Blink app in the background despite of being in low power mode go to:

      Phone Settings-->Battery/Power Mode-->Background App Management→ Allow Timex | Blink app.

      For example,

      if you are a Xiaomi Users:

      To enable the smooth running of Timex | Blink app with your Xiaomi Phone, follow the steps given below:

      • Go to the Battery option of Phone Settings
      • In Battery open, Manage apps’ battery usage
      • if power saving mode is on, go to choose apps and remove Timex | Blink App from the list

      If you are a Lenovo Users:

      To enable the smooth running of Timex | Blink app with your Lenovo Phone, follow the steps given below:

      • Go to the Power Manager option of Phone Settings
      • In Power Manager, open Background App Management
      • In Background App Management mode is on, unrestrict Timex | Blink App from the list

      If none, of the above mentioned things work, please restart the band and try connecting the band and the phone. 

How do I smoothly transition connectivity with band from one phone to another?

The transition depends on the device you are using (Android or iOS)

  • If your phone is connected to an android phone, and you wish you connect it to another Android device, please follow the instructions given below:
  • Open Blink App in Android phone 1 and logout of it-->Go to the settings of Android phone 1→ Go to Bluetooth and if device is available in Bluetooth-->Click on the icon on the right-->Unpair the device-->Pair it with Android Phone 2
  • If your phone is connected to an android phone, and you wish you connect it to an Apple device, please follow the instructions given below:

    Open Blink App in Android phone 1 and logout of it-->Go to the settings of Android phone 1→ Go to Bluetooth-->Click on the icon on the right-->Unpair the device-->Pair it with Apple Phone 2

  • If your phone is connected to an Apple phone, and you wish you connect it to an Android device, please follow the instructions given below:

    Open Blink App in the Apple device and logout of it-->Go to the settings of Apple device→ Go to Bluetooth and if device is available in Bluetooth-->forget the device-->Pair it with Android Phone

  • If your phone is connected to an Apple phone, and you wish you connect it to an Apple device, please follow the instructions given below:

    Open Blink App in the Apple device 1 and logout of it-->Go to the settings of Apple device 1→ Go to Bluetooth-->forget the device-->Pair it with Apple Phone 1

FEATURES

How do I trigger SOS through my Timex | Blink watch?

Can I send an SOS when my Timex | Blink watch is not connected to the phone?

No, you won’t be able to send SOS if your watch and phone are not connected. Besides, connectivity between Timex | Blink watch and phone app is a prerequisite when trying to send an SOS; as the SOS feature requires the phone app to be running in the background.

Can I find my phone using Timex | Blink watch or vice-versa?

Yes, you can find your phone using Timex | Blink watch and vice versa. Timex | Blink watch comes with ‘Find My Phone’ feature. Also, the companion app in your phone will have ‘Find My watch’ feature. When both the devices are connected Timex | Blink watch/phone can be found.

Do I have to manually Sync data between Timex | Blink watch and my phone?

For the data sync to happen between the wand and the phone, both need to be connected and the data sync will happen automatically. You can do it manually by refreshing the Fitness page (swipe down on your screen) of Timex | Bink app on your phone app.

Can I check my call and SMS notifications on the watch?

Your watch alerts you every time there is a notification or a call, through vibration on the device. However, you won’t be able to read the notification or accept/reject a call from the watch.

How do I trigger SOS through my Timex | Blink watch?

How can I see my entire Fitness data?

How can I set Sleep and Activity Reminder on the watch?

How can I set Alarm on the watch?

Troubleshooting

Notification alert is not working on my Timex | Blink band?

I am triggering SOS but it’s not being sent by the band?

Why does my Timex| Blink device show Heart Rate data even when I am not wearing it?

How do I sync the fitness data if it is not happening automatically?

How do I correct the steps, distance and calorie data for the band?

How do I correct the sleep data for the band?

The fitness data on my band and phone are not matching. What do I do?

Why is the contact name not visible on the band when I receive a call?

My band got submerged in water. What do I do?

How do I resolve any specific Technical query with the band?

In case of any query or concern, please refer to the support sheet or feel free to contact us here:

  • 1800-419-2727 (MON - SAT, 10AM - 7PM)
  • custservice@timexindia.com

In case of any query or concern, please take the watch to your nearest service centre.
Click Here to get the list of service Centers.